Help
We’ve got you.
Quick answers to the things people ask most.
How fast can I get connected?
Pick a plan or travel eSIM, scan the QR code we email you, and you’re online in about 2 minutes — no shop, no waiting.
Can I keep my number?
Yes. Number transfer (porting) is free when you join a mobile plan.
Is there a contract?
Never. Everything is month-to-month — change, pause or cancel anytime from the app.
How do travel eSIMs save me money?
A dedicated local or regional eSIM uses local rates instead of your home roaming charges, so you avoid bill shocks abroad.
Which phones support eSIM?
Most phones from the last few years (iPhone XS and newer, recent Samsung, Pixel and more). Check your phone settings for “Add eSIM”.
Still stuck? Email hello@extrafon.ch and a human will help.